Privacy Policy

NOTICE OF PRIVACY POLICY – EFFECTIVE 01/01/2026

(“ClarO2”, “we”, “us”, “our”), founded in 2005, has upheld strict U.S. data privacy standards for over two decades. This fully revised privacy policy takes effect January 01, 2026, and explains how we collect, use, and share your personal data through our website www.claro2.com, mobile apps, and portable oxygen concentrator services (the “Service”). This policy is part of our Terms of Service. By creating an account or using our services, you consent to the data practices outlined below.

YOUR HEALTH & PERSONAL DATA (HIPAA COMPLIANCE)

When we collect protected health information (PHI) to deliver our medical devices, we comply fully with the HIPAA Privacy Rule (45 C.F.R 160.103). As a HIPAA covered entity, our full Notice of Privacy Practices (NPP) is available at ClarO2 Privacy Practices.

HOW WE COLLECT YOUR INFORMATION

Information You Submit To Us

• Account Registration: We request your email to create an account. You may optionally share your full name, shipping address, and device serial number when pairing your oxygen unit with our mobile app. Device serial, model, and vendor data will sync automatically via your unique registration code.
• Customer Communications: Our support team can be reached at support@claro2.com or US phone +1 (202) 239-9765. We store your name, phone, email, and health details you provide during inquiries.
• Health Forms: When you complete patient intake forms, we record your respiratory condition and patient relationship details to deliver appropriate care support.
• Payment Details: Credit card and billing information are processed by PCI DSS certified third-party payment providers; we do not permanently store full payment card data on our servers.

Automatically Collected Device & Usage Data

• Device Metadata: We log IP address, browser type, mobile OS, unique device IDs, app session timestamps, and device error logs to maintain your portable concentrator. This data is visible in our ClarO2 Connect portal, and shared with authorized AAHomecare partner vendors if you purchased your unit through a third-party supplier.
• Cookie Tracking: We use standard cookies and pixel tags to operate our website. Cookie types include required functional cookies, analytics cookies (Google Analytics), and advertising cookies. You may disable cookies via your browser settings, though core site features may stop working.
• Location Data: Our mobile app collects precise GPS location with your permission to locate lost oxygen equipment and nearby authorized service centers. You can disable location tracking in your device settings at any time.

HOW WE USE YOUR PERSONAL DATA

Service Delivery & Customer Support

We use your information to ship, maintain, troubleshoot, and improve our portable oxygen concentrators, plus tailor product recommendations for respiratory patients.

Customer Communications

We email you account updates, order confirmations, and device maintenance reminders at the address you provide. With your consent, we may send product and therapy marketing materials. You may unsubscribe from marketing emails via the link inside each promotional message, or email support@claro2.com to opt out permanently.

Legal & Regulatory Compliance

We process data to comply with FDA medical device recordkeeping rules, HIPAA, tax reporting, and valid court or government agency requests. We also use aggregated, anonymized patient data for internal product research with no personally identifiable details attached.

LEGAL BASES FOR DATA PROCESSING (EU/UK VISITORS)

• Consent: For marketing emails and optional tracking cookies.
• Contract: To fulfill our sales, rental, and device support agreements with you when you contact support@claro2.com for service.
• Legal Obligation: HIPAA, FDA, tax, and accounting record retention rules.
• Legitimate Interest: Service improvement, fraud prevention, and legal defense, where your privacy rights do not override our business needs.

WHO WE MAY SHARE YOUR INFORMATION WITH

• Authorized AAHomecare homecare providers supporting your respiratory treatment;
• Third-party device vendors you purchased your ClarO2 unit from (limited to device serial, error logs, and connection history);
• Website hosting, payment, shipping, and analytics service providers (Google Analytics);
• Law enforcement or regulatory bodies when legally required by subpoena, court order, or FDA inspection;
• Acquirers in the event of a company merger, asset sale, or business transfer.

We never sell your protected health information without your explicit written permission.

YOUR PRIVACY CHOICES & RIGHTS

You may adjust cookie permissions in your browser, disable mobile app location tracking, and opt out of all marketing communications by contacting our support team.

California residents hold additional rights under the CCPA, outlined later in this policy. EEA/UK users have full GDPR data rights: access, correction, deletion, data portability, and the right to object to processing. Submit all data rights requests to support@claro2.com or our US phone line +1 (202) 239-9765.

DATA SECURITY

We maintain HIPAA and FDA-aligned administrative, technical, and physical safeguards to protect your health and personal data. No internet transmission can be guaranteed 100% secure, and we are not liable for data breaches caused by unregulated third-party networks.

MINOR PRIVACY

We do not knowingly collect data from users under 16 years old. If you believe we have collected information from a minor without guardian consent, contact us immediately at support@claro2.com.

POLICY UPDATES

We may revise this privacy policy periodically to match new regulations or service changes. All updates will be posted on our website homepage, with the latest effective date listed at the top of this page. Material changes to how we use your data will be notified via email to registered users.

CONTACT US FOR PRIVACY INQUIRIES

If you have questions about this policy, wish to exercise your data rights, or file a privacy complaint, reach our privacy compliance team via:

Email: support@claro2.com
US Support Phone: +1 (202) 239-9765

CALIFORNIA RESIDENT PRIVACY NOTICE (CCPA)

This section supplements our main privacy policy for California consumers under the California Consumer Privacy Act (CCPA). “Personal Information” refers to any data that can identify you, excluding public government records and fully anonymized aggregated data.

Your CCPA Rights

• Right to Know: Request a full list of all personal data we have collected about you over the past 12 months;
• Right to Delete: Submit a verifiable request to erase your stored personal information, subject to legal retention exceptions;
• Right to Opt Out: Stop the sale of your non-health personal data via our DSAR portal: https://www.claro2.com/dsar/;
• Equal Service Protection: We will not charge higher prices or limit services if you exercise your CCPA privacy rights.

Submit all CCPA requests by emailing support@claro2.com or using our online DSAR form linked above. We will verify your identity before processing all requests.

Last Reviewed & Updated: April 30, 2026

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