Refund & Return Policy

Last Updated: April 30, 2026

1. Return Warehouse Instructions

Important Rule: Please return the goods to the same warehouse where your order was originally shipped. Returns sent to mismatched warehouses will be rejected and cannot be processed for refund.

1.1 West US CA8 Warehouse

Recipient: Jing-Customer Code-Product Code
Address: 208 E Monterey Ave
City: Pomona
State: CA
Zip Code: 91767
Tel: 3219782783
Country: United States

1.2 Central US TX1 Warehouse (Plano)

Recipient: Angela-Customer Code
Address Line 1: 910 10th street suite 300
City: Plano
State: TX
Zip Code: 75074
Tel: (347) 933-7965
Country: United States

1.3 Central US Kansas Warehouse (Wichita)

Recipient: Fullfillment Center-14825
Address: 719 S St Francis Ave
City: Wichita
State: KS (Kansas)
Zip Code: 67211
Tel: 316-299-3815
Country: United States

1.4 East US NJ Warehouse (Vineland)

Recipient: Fullfillment Center-Customer Code
Address: 3849 s Delsea dr D0000
City: Vineland
State: NJ (New Jersey)
Zip Code: 08360
Country: United States

1.5 West US CA3 Warehouse (Redlands)

Recipient: Fullfillment Center-14825
Address: 1898 E Colton Ave #2
City: Redlands
State: CA
Zip Code: 92374
Tel: 626-977-9258
Country: United States

2. Order Cancellation Rules

Customers may cancel their orders without any charges if the cancellation request is submitted before the order is shipped and within the valid order cancellation window specified on our website. Once the goods have been dispatched, order cancellation requests will be processed in accordance with our return policy.

3. Shipping Cost Responsibility for Returns

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

4. General Return & Refund Rules

All returns must apply for an official RMA number via our support email support@claro2.com before sending goods back. Products returned without valid RMA will be refused and cannot be processed for refund.

All returned items must be kept in original packaging, complete with all original accessories, unused and undamaged. Partial or missing accessories will lead to partial refund deduction.

Refunds will be issued to the original payment method within 10 business days after we receive and fully inspect the returned products at the corresponding warehouse.

5. Non-Refundable Exceptions

• Disposable consumable accessories including nasal cannulas, air filters, tubing sleeves
• Products damaged by improper operation, man-made impact, or unauthorized disassembly and modification
• Return requests submitted more than 30 calendar days after delivery date
• Returns delivered to a warehouse different from the original shipping warehouse

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