Shipping Policy

Last Updated: April 30, 2026

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the United States every day, and we strive to provide you with services of the highest level.

A. Delivery Time Frame

The time frame of an order delivery is divided into two parts:

• Processing time: 3-7 Business Days
• Shipping transit time: 14 ~ 30 Business Days

Processing time includes order verification, warehouse picking, product quality inspection and packing procedures. Transit time refers to the period after goods leave our US fulfillment warehouse to the customer's delivery address.

B. Shipping Methods

All orders are shipped via US domestic standard ground logistics from our US fulfillment warehouses (CA / TX / KS / NJ). We cooperate with mainstream local logistics carriers to complete door-to-door delivery within the United States. We do not support international cross-border delivery outside the United States.

C. Shipping Fee Standard

Shipping cost will be automatically calculated and displayed on the checkout page according to the customer’s delivery address, product weight and package volume before payment. All shipping fees are charged at real-time official rates of logistics providers. No hidden surcharges will be added after order payment.

D. Warehouse Dispatch & Return Rule

We operate 5 fulfillment warehouses across the United States, covering West, Central and East regions. Our system will automatically assign the nearest available warehouse to dispatch goods based on your shipping address and inventory status. Manual warehouse selection is not supported.

Warehouse List:

• West Coast CA8 Warehouse (Pomona, CA)
  Recipient: Jing-Customer Code-SKU Code
  Address: 208 E Monterey Ave, Pomona, CA 91767, United States
  Phone: 321-978-2783
• West Coast CA3 Warehouse (Redlands, CA)
  Recipient: Fullfillment Center-14825
  Address: 1898 E Colton Ave #2, Redlands, CA 92374, United States
  Phone: 626-977-9258
• Central TX1 Warehouse (Plano, TX)
  Recipient: Angela-Customer Code
  Address: 910 10th street suite 300, Plano, TX 75074, United States
  Phone: (347) 933-7965
• Central KS Warehouse (Wichita, KS)
  Recipient: Fullfillment Center-14825
  Address: 719 S St Francis Ave, Wichita, KS 67211, United States
  Phone: 316-299-3815
• East Coast NJ1 Warehouse (Vineland, NJ)
  Recipient: Fullfillment Center-Customer Code
  Address: 3849 s Delsea dr D0000, Vineland, NJ 08360, United States

Return Warehouse Regulation: All returned items must be sent back to the exact fulfillment warehouse that originally shipped your order. Items returned to the wrong warehouse cannot be processed for refund, exchange or restocking, and the customer shall take full responsibility for re-forwarding shipping fees if misdelivered to an incorrect warehouse.

E. Shipping Exception Instructions

1. We are not responsible for delivery delays caused by incorrect or incomplete shipping address provided by customers.
2. Force majeure factors including natural disasters, logistics line suspension, customs inspection will extend transit time, and we will not compensate for losses arising therefrom.
3. If the package is marked undeliverable and returned to our warehouse due to customer reasons, the customer shall bear the round-trip logistics cost for re-delivery.

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